Privacy Policy - Motion Plymouth

1. Introduction

At Motion Plymouth, accessible at motionplymouth.com, we are committed to safeguarding the privacy and personal data of our users, visitors, and customers. We recognize the importance of transparency and accountability in our data processing practices and are dedicated to maintaining the highest standards in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how personal data is collected, used, disclosed, and protected.

2. Scope of Policy and Data Controller

This Privacy Policy applies to all users of our website, services, and related digital interfaces offered by Motion Plymouth. For the purposes of the GDPR and similar regulations, Motion Plymouth is the Data Controller responsible for the processing of your personal data. References to “we,” “our,” or “us” in this Policy are to Motion Plymouth.

For any data-related inquiries, you can contact us at: [email protected].

3. Categories of Data Processed

We collect and process various categories of personal data to provide and improve our services:

a. Usage Data
Includes information such as your IP address, browser type and version, pages visited, time and date of visits, session duration, and referral sources.

b. Account Data
Includes your full name, email address, telephone number, residential or delivery address, and any other contact information provided during account creation or update.

c. Profile Data
Includes information related to your preferences, interests, purchase history, feedback provided, and your behavior on motionplymouth.com.

d. Communication Data
Includes records of correspondence via email, support interactions, user queries, and any records of calls or written communications.

e. Technical Data
Includes data about the devices you use to access our website, such as device type, operating system, browser configuration, IP address, and other system settings.

f. Transaction Data
Includes payment details (limited to non-sensitive identifiers such as payment method and billing information—not bank or card numbers), order history, and delivery tracking information.

g. Preference Data
Includes your preferences for receiving marketing communications, your communication settings, and your interests related to specific products or services.

4. Legal Bases for Processing

We process your data under lawful bases as defined by applicable legislation:

– Consent: Where you have given us clear affirmative permission to process your data for a specific purpose (e.g., newsletter subscriptions).
– Contractual Necessity: When processing is necessary to fulfill a contract or to take pre-contractual steps (e.g., fulfilling an order).
– Legal Obligation: Where we are required to comply with legal or regulatory obligations.
– Legitimate Interests: Where processing is necessary for our legitimate interests and does not outweigh your data protection rights (e.g., fraud prevention, website security, improving services).

5. Your Rights

Under applicable privacy laws, you are entitled to exercise the following rights:

– Right of Access: To obtain confirmation whether we process your personal data and a copy of such data.
– Right to Rectification: To have inaccurate personal information corrected or updated.
– Right to Erasure: To request deletion of your data when it is no longer needed or where you withdraw consent.
– Right to Restriction: To request limiting the way we use your data under certain conditions.
– Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
– Right to Object: To object to processing based on legitimate interests or for direct marketing purposes.
– Right to Non-Discrimination: As a California resident, you have the right to not receive discriminatory treatment for exercising your CCPA rights.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We implement robust measures to secure your personal data, including:

– Data encryption during transmission (e.g., SSL/TLS).
– Role-based access controls and authentication protocols.
– Routine security audits and penetration testing.
– Regular employee training on data protection policies.
– Secure backups and disaster recovery systems.

7. International Transfers

If we transfer your personal data outside your jurisdiction (including transfers from the United Kingdom or European Union to third countries), such transfers will be governed by appropriate legal safeguards, including:

– Standard Contractual Clauses approved by the European Commission.
– Adequacy decisions for recipient countries where applicable.
– Supplementary measures to ensure equivalent data protection standards.

8. Data Retention

We retain your personal data only for the period necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, regulatory, tax, accounting, or reporting requirements. Retention periods may vary:

– Account and Transaction Data: Up to 7 years for legal compliance and record-keeping.
– Communication Data: Up to 3 years after the conclusion of the correspondence.
– Usage and Technical Data: Up to 2 years for improving services and analytics.
– Marketing Preferences: Until withdrawn or updated by you.

9. Cookie Policy

We use cookies and similar technologies to enhance your user experience on motionplymouth.com. These cookies may be categorized as follows:

a. Essential Cookies: Required for core website functionality, including page navigation and secure areas.

b. Functional Cookies: Enable the website to remember user preferences and choices.

c. Analytics Cookies: Collect aggregated data on usage patterns to help us improve functionality and content.

d. Performance Cookies: Monitor website performance and loading times to enhance usability.

10. Cookie Management and User Rights

You can manage cookie preferences via your browser settings or through the cookie banner provided while accessing our website. Under GDPR and CCPA, you have the right to:

– Know what cookies are being set.
– Choose to accept or decline non-essential cookies.
– Withdraw consent at any time.

For more detailed information about cookie usage and how to modify your settings, please refer to our Cookie Settings panel available on motionplymouth.com.

11. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect or solicit personal data from children under 13. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe that a minor has provided us with personal data without appropriate consent, contact us at [email protected].

12. Policy Updates & Notifications

We reserve the right to amend this Privacy Policy from time to time to reflect evolving legal obligations or business practices. If material changes are made, users will be notified via a prominent notice on our website or through direct communication where appropriate. Your continued use of motionplymouth.com indicates acceptance of the updated policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact us at:

Motion Plymouth
Email: [email protected]
Website: motionplymouth.com

We are committed to privacy compliance and user transparency. If you have any concerns about how your data is handled, please reach out — we are here to help ensure your data rights are respected and protected.